Contact Support
Email support@apexironfitness.com and describe what happened, which device you use, and any message shown in the app. Screenshots are helpful when they do not contain private information.
Never email your password, Apple or Google sign-in code, payment-card details, or a private account-recovery link.
Free Training and Nutrition Resources
Start with the free six-week weight loss program, learn how to estimate calories, or read the beginner strength guide. The guides require no app account, payment, or email signup.
Quick Troubleshooting
Sign-in or email verification
Confirm that you are using the same sign-in method and email as before. Check spam or junk folders for verification messages, complete the verification, then return to Apex Iron and try again.
Workouts or data not syncing
Check your internet connection, reopen Apex Iron, and confirm that you are signed into the correct account. Allow a moment for cloud data to refresh before repeating an action.
AI feature will not complete
AI features require an internet connection and Apex Iron Pro access. Confirm your connection and subscription status, then retry. AI services can also be temporarily unavailable.
Camera, photos, or microphone
Open your device settings and allow only the permission needed for the feature you selected. Apex Iron requests camera, photo-library, or microphone access when you choose a related feature.
Apex Iron Pro purchase or restore
On iPhone, open Settings > Apex Iron Pro and select Restore Purchases while signed into the Apex Iron account that should receive access. Apple manages billing and cancellation through App Store subscription settings.
App still not working
Install the latest available Apex Iron update, restart the app, and retry. If the problem continues, email support with your device model, operating-system version, and the steps that reproduce it.
What Is Free and What Requires Pro?
Everyday training tools
Create and edit workouts manually; log sets, reps, weight, cardio, rest, and completion; review workout history and progress; track calories and macros; and add foods manually or by barcode.
Optional intelligent tools
AI-generated workouts and progression, Apex Coach, AI nutrition analysis, Visual Progress Scan analysis, and streamed exercise demonstrations when licensed media is available.
Privacy, Terms, and Account Control
- Read the Privacy Policy
- Read the Terms of Service
- Review account-deletion instructions
For privacy questions, account access help, or another support request, email support@apexironfitness.com.