This page explains how Apex Iron users can request deletion of their account and associated app data.
The fastest option is in Apex Iron: open Settings > Account & Support > Delete Account, enter DELETE, confirm a recent Apple, Google, or password sign-in, and continue. If you cannot sign in, email support@apexironfitness.com.
How to Request Account Deletion
- In the app: open Settings > Account & Support > Delete Account, enter DELETE, confirm your sign-in, and continue
- Outside the app: email support@apexironfitness.com
If you cannot access the app, email support with the subject above and include the email address associated with your account.
Verification
In-app deletion requires an authenticated Apex Iron session and explicit confirmation. For email requests, we may verify that you own the account before deleting it and may ask you to complete a reasonable verification step.
Data Deleted
When in-app deletion is confirmed, or an external deletion request is verified, Apex Iron will delete or de-identify account-associated data, including:
- Firebase Authentication account
- User profile data, including email, display name, age, sex, height, weight, fitness level, goals, injuries, and preferences
- Generated and manually created workout plans
- Completed workout history, set logs, reps, weight, calories burned, streaks, badges, levels, and personal records
- Food journal entries, meal analysis results, and uploaded meal photos
- Body scan entries, body composition estimates, measurements, and uploaded body scan photos
- AI coach messages stored by Apex Iron, if any
- Subscription status stored by Apex Iron, if applicable
Data That May Be Retained Temporarily or as Required
Some data may remain for a limited time in backups, logs, security records, fraud prevention records, payment records, or systems operated by service providers. We may retain limited information if required for legal, security, fraud prevention, tax, accounting, dispute resolution, or compliance reasons.
Deleting your Apex Iron account or uninstalling the app does not automatically cancel an Apple subscription. Before deleting your account, use Settings > Apex Iron Pro > Manage Subscription or open your App Store subscription settings to cancel if you do not want the subscription to renew. Apple may retain purchase and payment records under its own legal, fraud-prevention, tax, accounting, and service requirements.
Timing
In-app deletion is submitted immediately. Verified email deletion requests are normally processed within 30 days unless a shorter period is required by applicable law or additional time is needed for security, legal, or technical reasons. Backup deletion may occur through normal backup expiration cycles.
Effect of Deletion
Account deletion is permanent. You may lose access to workouts, logs, progress data, photos, AI coach history, and other app data associated with your account. Some non-personal, aggregate, or de-identified data may remain.
Contact
Apex Iron LLC
support@apexironfitness.com